Refund policy

Eligibility for Returns

We accept returns within 14 days of delivery if the following conditions are met:

 

• Item is unused, unworn, and unwashed
• Item is in original condition and packaging
• Item is free from pet hair, dirt, or odour

For hygiene reasons, items that have been worn by pets are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

• Worn or used dog clothing
• Sale or clearance items
• Custom or made-to-order items
• Items returned outside the return window

To start a return, please contact us at:

 Cremebullies@icloud.com

 

Include:

• Your order number
• Reason for return
• Photos if the item is damaged or incorrect
  Returns sent without prior approval may not be accepted.

Once we receive and inspect your return:

• You will be notified by email
• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or provider